Shipping policy
Shipping Policy
Last updated: April 29, 2026
Where We Ship
We currently ship to all 50 states within the United States. We do not ship internationally at this time.
If you're outside the U.S. and interested in the oTo, reach out to us at support@auditus.io — we'd love to hear from you and will notify you when shipping expands to your region.
Shipping Carriers and Methods
We ship all orders through USPS. The following shipping options are available at checkout:
USPS First Class Mail
- Estimated delivery: 3–5 business days
- Best for: Standard orders
USPS Ground Advantage
- Estimated delivery: 2–5 business days
- Best for: Customers who want reliable, trackable ground shipping
Delivery times are estimates and begin once the order has shipped — not from the date of purchase. Actual delivery may vary based on your location and USPS processing times.
Order Processing Time
Orders are typically processed and shipped within 1–3 business days of being placed. Business days are Monday through Friday, excluding federal holidays.
Orders placed after business hours, on weekends, or on holidays will begin processing the next business day.
During product launches, promotions, or periods of high demand, order volume may be higher than usual, which can cause delays in processing and shipment. If your order is affected, we'll notify you by email with a revised timeline.
Shipping Costs
Shipping rates are calculated at checkout based on your selected shipping method and delivery address. You'll see the exact cost before completing your purchase — no surprises.
We may offer free or discounted shipping during promotional periods. Any active shipping promotions will be clearly displayed on the website and applied automatically at checkout.
Order Tracking
Once your order ships, you'll receive a confirmation email with a USPS tracking number. You can use this number to track your package at usps.com or through the Shop app.
If you don't receive a shipping confirmation within 3 business days of placing your order, check your spam folder first — then reach out to us at support@auditus.io and we'll look into it.
P.O. Boxes and APO/FPO/DPO Addresses
We ship to P.O. Boxes and military APO/FPO/DPO addresses via USPS. Standard processing and delivery timelines apply, though deliveries to military addresses may take additional time depending on location.
Delivery Issues
Package shows delivered but you didn't receive it: Wait 24 hours — USPS occasionally marks packages as delivered before the final drop-off. Check around your delivery area and with any neighbors. If it still hasn't arrived after 24 hours, contact us at support@auditus.io with your order number and we'll work with USPS to locate it.
Damaged or incorrect item received: If your order arrives damaged, defective, or incorrect, contact us at support@auditus.io with your order number and photos of the issue. We'll help to make it right.
Order Modifications and Cancellations
Need to change your shipping address or cancel an order? Email us at support@auditus.io with your order number as soon as possible.
- Address changes: We can update your shipping address as long as the order hasn't been processed yet.
- Cancellations: Orders can be cancelled within 24 hours of purchase, provided the item hasn't been processed for shipment. Cancellations within this window receive a full refund with no restocking fee. See Refund Policy for details.
Once an order has passed the 24-hour mark, it cannot be modified or cancelled and must follow our standard return process.
Shipping Delays
While we do everything we can to get your order to you on time, delays can happen due to weather, carrier disruptions, high order volume, or other circumstances beyond our control. We are not responsible for delays caused by USPS after a package has been handed off to the carrier.
If your order is significantly delayed, contact us and we'll do what we can to help.
Contact Us
Have a shipping question? We're here to help.
Email: support@auditus.io
We respond within 1 business day.