Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a standard return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Include any original components, accessories, and documentation
- Accompanied by the receipt or proof of purchase
Returns that do not meet these conditions may be refused. Please see our Inspection and Approval section below for details on how returns are evaluated.
All approved standard returns are subject to a 15% restocking fee, and customers are responsible for return shipping costs.
Defective, Damaged, or Incorrect Items
If you received a defective, damaged, or incorrect item, we will make it right at no cost to you.
Please inspect your order when you receive it and contact us as soon as possible if:
- The item is defective
- The item is damaged
- You received the wrong item
For defective, damaged, or incorrect items:
- Full refund or replacement — your choice, with no restocking fee
- Free return shipping — we will provide a prepaid USPS return label
- The standard "unused condition" requirement does not apply to defect or damage claims
To start a defect or damage claim, email support@auditus.io with your order number and photos of the issue. We will respond within 1 business day and work to resolve the issue as quickly as possible.
Order Cancellations
You may request to cancel your order within 24 hours of purchase, provided the item has not yet been processed for shipment.
To cancel, email support@auditus.io with your order number.
Please note: Orders typically enter our fulfillment queue within 24 hours. Once an order has been processed for shipment, it cannot be cancelled and must instead follow the standard return process outlined in this policy to receive a refund.
Cancellations approved within the 24-hour window receive a full refund with no restocking fee. Refunds for cancelled orders are issued within 3–5 business days to your original payment method.
How to Start a Return
To start a return, follow these steps:
- Email us at support@auditus.io with your order number and reason for return
- We will review your request and respond within 1 business day
- If approved, we will email you return shipping instructions and the return address
- Ship your item to the address provided using the method outlined in the instructions
- Once we receive and inspect your item, we will process your refund
Items sent back to us without first requesting and receiving return approval will not be accepted.
If you have any return-related questions, you can always contact us at support@auditus.io.
Return Shipping
Standard Returns You're responsible for return shipping. You have two options: we can provide a return label from our carrier (the cost will be deducted from your refund), or you can ship it yourself using your preferred carrier — just let us know and we'll send you our return address and shipping instructions. We recommend USPS, UPS, or FedEx with tracking, since we can't be responsible for items lost in transit.
Defective, Damaged, or Incorrect Items We'll send you a prepaid USPS return label at no cost.
Inspection and Approval
Upon receiving your returned item, we will inspect it within 3 business days.
Items may be rejected if they show:
- Signs of use beyond normal unboxing and visual inspection
- Physical damage not present at the time of delivery
- Missing components, accessories, or documentation
If your return is rejected, we will email you with an explanation and photographic evidence within 3 business days of the decision. If you believe the rejection was made in error, you may reply to that email within 5 business days to dispute the decision, and we will re-evaluate.
Restocking Fee
A 15% restocking fee applies to all approved standard returns. This fee covers the cost of receiving, inspecting, testing, and repackaging returned items. The Restocking fee will be deducted from your purchase total.
The restocking fee does not apply to:
- Defective, damaged, or incorrect items
- Orders cancelled within the 48-hour cancellation window
- Returns made under the European Union 14-day cooling-off period
Exchanges
We do not offer direct exchanges. The fastest way to ensure you get what you want is to:
- Return the item you have using our standard return process
- Once the return is approved, place a separate order for the new item
European Union 14-Day Cooling-Off Period
If the product is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Under the EU Consumer Rights Directive:
- You have a 14-day cancellation window from the date of delivery
- The item may be opened and tested to the extent necessary to establish its nature, characteristics, and functionality
- No restocking fee applies to cooling-off period returns
- Return shipping costs are the customer's responsibility, unless the item was defective, damaged, or not as described
To initiate a cooling-off return, contact support@auditus.io within 14 days of delivery with your order number.
Once we receive your return, we will process your full refund within 14 days.
Refunds
Once we receive and inspect your return, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method within 10 business days of the date we approve your return (after inspection is complete), minus the 15% restocking fee for standard returns and the Shipping fee if you choose to go with a prepaid label provided by Auditus.
Please note that your bank or credit card company may take an additional 3–5 business days to process and display the refund in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@auditus.io.
Questions about returns, refunds, or this policy? Contact us at: